Customer reviews

What customers say about Pinnora — page 2 of 23

Reviews written by Pinnora account holders, plus reviews customers shared with us another way and agreed to publish, labelled with where they came from. A review is never taken down for being negative.

Customer reviews

4.8 out of 5

Based on 449 reviews

  1. 5 stars: 400 reviews
  2. 4 stars: 10 reviews
  3. 3 stars: 30 reviews
  4. 2 stars: 7 reviews
  5. 1 star: 2 reviews

Convenient financial tools.

My experience has been encouraging, especially when I take time to review the details. In particular, I have emailreciated using the crypto trading features and checking order details. I emailreciate the choice and convenience, while still making my own decisions carefully. I keep the risks and any emaillicable fees in mind when using financial services.

Charlotte WalkerShared with us by e-mail

0 replies0 views

Several tools in one place.

For context, in particular, I have emailreciated using the crypto trading features and checking order details. I have found Pinnora worth exploring for its mix of financial services. The combination of services is useful, and I like being able to compare the details first. I keep the risks and any emaillicable fees in mind when using financial services.

Nuria RomeroShared with us by e-mail

0 replies0 views

Still assessing the details.

The part I have paid most attention to is sending money to another member, and that has been useful to me. Pinnora has been helpful for keeping several financial activities together. It suits the way I prefer to review options before making financial decisions. I also think it is important to understand that returns and outcomes can vary.

Hanne AertsShared with us by e-mail

0 replies0 views

A positive first impression.

So far, I have had a good experience exploring Pinnora's tools. I like the flexibility, while keeping in mind that investment outcomes are never guaranteed. The part I have paid most attention to is getting into my account and finding the tools I need, and that has been useful to me. I try to compare the conditions before making any financial commitment.

Ronan ByrneShared with us by e-mail

0 replies0 views

Convenience with conditions.

For platform navigation, I would emailreciate a little more guidance at key steps. I have enjoyed getting familiar with the different parts of Pinnora. I can see the value, though I think some screens and explanations could be improved. I emailreciate being able to take my time rather than rush into a choice.

Ella JarvinenShared with us by e-mail

0 replies1 view

Convenience with conditions.

For context, i especially value how I can spend time exploring investment options and managing my positions without rushing a decision. My experience has been encouraging, especially when I take time to review the details. I am pleased with my experience so far and will continue to use the services that fit my needs. I would like the information to remain easy to find whenever I need it.

Arthur ThomasShared with us by e-mail

0 replies0 views

A positive first impression.

What stands out to me about Pinnora is the range of services in one account. For me, the platform has been useful as long as I take time to understand each product. I especially value how I can spend time looking through the information provided before making a decision without rushing a decision. I consider transparency an important part of a good user experience.

Haruto SatoShared with us by e-mail

0 replies0 views

Still assessing the details.

My experience with desktop access has contributed to my positive overall impression. I like having a single place to check the services available to me. For me, the platform has been useful as long as I take time to understand each product. I judge any financial platform by both convenience and how clearly it explains the details.

Riku ItoShared with us by e-mail

0 replies0 views

Several tools in one place.

Using Pinnora has given me a straightforward way to explore its different features. For customer support, I would emailreciate a little more guidance at key steps. The service has useful aspects, yet I would like a smoother experience from start to finish. I prefer to make decisions after checking the information for myself.

Iryna ShevchukShared with us by e-mail

0 replies0 views

Still assessing the details.

In particular, I have emailreciated using the crypto trading features and checking order details. My overall impression of Pinnora is favourable. I like the flexibility, while keeping in mind that investment outcomes are never guaranteed. I keep the risks and any emaillicable fees in mind when using financial services.

Ioana MunteanuShared with us by e-mail

0 replies0 views

Still assessing the details.

The part I have paid most attention to is reviewing the borrowing process and the collateral conditions, and that has been useful to me. I find the overall concept of Pinnora useful and easy to understand. My view is positive, and I think clear information is important for every financial decision. I consider transparency an important part of a good user experience.

Anastasiia MarchenkoShared with us by e-mail

0 replies0 views

A useful mix of services.

I have enjoyed getting familiar with the different parts of Pinnora. Overall, I am glad I took the time to get familiar with the platform. When it comes to account security, I like being able to review the relevant information in one place. I would like the information to remain easy to find whenever I need it.

Oleksandr MelnykShared with us by e-mail

0 replies0 views

Several tools in one place.

For context, in particular, I have emailreciated reviewing the borrowing process and the collateral conditions. One thing I emailreciate is being able to access the platform through a browser. I am pleased with my experience so far and will continue to use the services that fit my needs. I consider transparency an important part of a good user experience.

Conor SullivanShared with us by e-mail

0 replies0 views

A positive first impression.

Pinnora has a practical setup for someone who wants to review different financial options. I would encourage others to read the terms carefully and see whether it suits their needs. My experience with money transfers has contributed to my positive overall impression. I judge any financial platform by both convenience and how clearly it explains the details.

Oliwia GrabowskiShared with us by e-mail

0 replies0 views

Convenient financial tools.

I have had a mostly smooth experience navigating Pinnora. My view is positive, and I think clear information is important for every financial decision. In particular, I have emailreciated using the platform from a larger screen. I judge any financial platform by both convenience and how clearly it explains the details.

Grainne QuinnShared with us by e-mail

0 replies0 views

A positive first impression.

Pinnora has been a worthwhile platform for my day.to.day financial needs. One detail worth mentioning: in particular, I have emailreciated looking through the business financing information. Overall, I am glad I took the time to get familiar with the platform. I emailreciate being able to take my time rather than rush into a choice.

Haeun KwonShared with us by e-mail

0 replies0 views

A positive first impression.

So far, I have had a good experience exploring Pinnora's tools. I like the flexibility, while keeping in mind that investment outcomes are never guaranteed. I especially value how I can spend time looking through the business financing information without rushing a decision. I emailreciate being able to take my time rather than rush into a choice.

Sneha RaoShared with us by e-mail

0 replies0 views

Good overall experience.

Pinnora has been helpful for keeping several financial activities together. One detail worth mentioning: my experience with money transfers has contributed to my positive overall impression. The combination of services is useful, and I like being able to compare the details first. I judge any financial platform by both convenience and how clearly it explains the details.

Agnieszka KwiatkowskiShared with us by e-mail

0 replies0 views

Room to improve.

For context, my experience with savings has contributed to my positive overall impression. Pinnora has a practical setup for someone who wants to review different financial options. I would describe my experience as good, with the usual need to understand the risks and conditions. I prefer to make decisions after checking the information for myself.

William JohnsonShared with us by e-mail

0 replies0 views

A positive first impression.

Pinnora has been a worthwhile platform for my day.to.day financial needs. Overall, I am glad I took the time to get familiar with the platform. The part I have paid most attention to is getting into my account and finding the tools I need, and that has been useful to me. I try to compare the conditions before making any financial commitment.

Hina YoshidaShared with us by e-mail

0 replies0 views

How reviews work

Anyone with a Pinnora account can review Pinnora, once. You write your review in the app, under Settings, then Support, then Rate Pinnora, and it appears on this page as soon as you publish it. You can change it or delete it there at any time, and a review changed after it was first published is marked as edited.

How reviews work on Pinnora: an account holder writes one review in the app under Settings, Support, Rate Pinnora, choosing one to five stars; it is published straight away, and can be changed or deleted at any time, marked as edited.
Any account holder can review Pinnora once, in the app. It appears here straight away, signed with a first name and last initial, and can be changed or deleted at any time.

A review shows your rating from one to five stars, an optional title, what you wrote, and the day you wrote it. It is signed with your first name and the initial of your last name. Your e-mail address, your account number and everything else about your account are never shown.

Beside your name the page shows your initials, or a photo of you if you choose to add one in Rate Pinnora; you can take the photo off there at any time. Every review also has a page of its own that you can share. Readers can say whether a review was useful, once from each browser, and each review shows how many times it has been seen, counting each browser once a day.

Every published review counts towards the Pinnora rating at the top of this page: the average and the spread of ratings. The list shows the newest first, twenty to a page, and the links under it lead to every page of older reviews; you can also sort it by date or by rating, or show only the reviews with a given number of stars. No review is pinned to the top or left out of the figures.

What “Verified customer” means

Because only an account holder can write a review here, every review written on Pinnora comes from somebody with an account. Some of them carry a Verified customer badge. It means the account the review belongs to has a verified identity and has made at least one deposit that completed — in other words, that the reviewer has used Pinnora with their own money.

What the Verified customer badge on a Pinnora review means: the reviewer's account has a verified identity and at least one completed deposit; it is worked out each time the page is shown and cannot be switched on by anyone.
The badge means the reviewer's account has a verified identity and a completed deposit. It is worked out each time the page is shown, and nobody can switch it on.

The badge is worked out each time this page is shown, from the account as it stands at that moment. It is not something a reviewer can choose, and there is no switch that gives it to a review. A review without it comes from an account that has not yet verified its identity or completed a deposit, or was shared with us another way.

Reviews shared with us another way

Some customers tell us what they think by e-mail, on WhatsApp, on Trustpilot, by phone or in person. With their permission, and only with it, we may publish what they said here. Such a review keeps the day the customer gave it to us and is labelled with where it came from, for example “Shared with us by e-mail”, so you can always tell it apart from one written on Pinnora.

When a review is taken down

We never remove a review for being negative, for a low rating or for criticising us. A review is taken off this page for one of four reasons only:

  • It is abusive. Threats, insults and hateful language towards anyone.
  • It contains personal data. Somebody’s full name, address, phone number, account details or anything else that identifies them.
  • It is spam. Advertising for other products or services, or text that is not a review at all.
  • It is not about Pinnora. A review has to be about using Pinnora.
The only four reasons Pinnora takes a review down — it is abusive, it contains personal data, it is spam, or it is not about Pinnora — and never for being negative, a low rating or criticising Pinnora.
A review is taken down only if it is abusive, contains personal data, is spam or is not about Pinnora. Never for being negative or for a low rating.

If we take your review down, you see which reason applied when you open it in the app, and the decision is recorded. Changing it, or deleting it and writing a new one, does not put it back: it stays off this page until we look at it again and publish it. If you think we got it wrong, open a support ticket and we will look at it again.

A photo beside a review has rules of its own, which Rate Pinnora shows before you choose one: it has to be a photo of you, with nobody else in it, no personal details such as an address or a card number, no advertising and nothing offensive. We take down a photo that breaks one of them and tell its author which; the review stays, with their initials beside it, and they can choose another photo.

Is Pinnora legit?

Make up your own mind from what customers say. Every review on these pages was written by a Pinnora account holder or shared with us by a customer who agreed to its publication, and every one is published whatever its rating, with the day it was written and where it came from. The average at the top counts all of them.

Pinnora is provided by Pinnora Technologies Limited, a company registered in Germany with its address in Berlin; the legal notice gives its details and about Pinnora says who runs it. How your account is protected is on the security page.

Our replies

We may answer a review in public. Our answer appears under it, marked “Response from Pinnora” with the date we wrote it. If the review is yours, we let you know in the app when we reply, and by e-mail unless you have turned those e-mails off. A reply never changes your review: what you wrote stays exactly as you wrote it.

Closing your Pinnora account deletes your review with it. To ask about a review, or to have one removed that you can no longer reach, e-mail helpdesk@mypinnora.com.

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