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A bank transfer or card payment is credited once it has been received and checked, and a crypto deposit once the network has confirmed it. You get a notification when it lands, so there is no need to keep the app open while you wait.

Each deposit address only accepts the network shown where you copied it. If you sent on another chain, open a support ticket with the transaction hash. Recovery is sometimes possible, but it is never guaranteed.

Bank transfer, debit or credit card, or crypto on the networks listed on the Deposit screen. Each method shows what it costs before you confirm; a card payment carries a processing fee from the card processor, which the screen states.

Every withdrawal, and every send to an address outside Pinnora, is checked by our team before it is paid out, and shows as in progress until then. Once it has been sent, a bank withdrawal usually takes one to two business days to arrive. You are notified when it has gone.

Yes. Withdrawals and sends to outside addresses count towards a daily limit, reset each day at midnight UTC; transfers to other members do not. The current limit is in the help centre inside the app. If you need more, contact support.

It depends on the method and the asset, and the fee is shown before you confirm, next to what will arrive. Sending money to another Pinnora member has no fee at all.

A government ID such as a passport, driving licence or national ID card, your date of birth and address, and a live selfie. The whole process takes about three minutes.

Withdrawals, sending money to other members or outside addresses, IPO allocations and applications for business capital all need a verified identity. Until then you can still look around, deposit and invest.

Your legal name comes from the ID you verified, so it can only change by verifying again with an updated document.

An order placed from an asset’s page is a market order: it executes immediately at the price shown, and your cash is debited at the same moment. On the Trade page you can also place a limit order, which waits until the market reaches your price.

The funding wallet is where money arrives and leaves. The trading account is where you hold investments. Move anything between them instantly, and at no cost, with the Transfer button.

Change your password, which signs out every other device, then check the list of devices in the Security centre and open a support ticket so we can review the activity with you.

Yes. Add a passkey in the Security centre and you can sign in with Face ID, Touch ID or your device’s passcode instead of a password. The passkey stays on your device.

Sending money, withdrawing and adding a passkey need you to confirm it is you, with your password or a passkey, if you have not done so in the last ten minutes. Being signed in alone is not enough to move money out.

It is how other members find you and pay you, so you never have to share an account number. The app asks you to choose one before anything else, and it shows next to your name when you send money.

Tap the currency chip on your balance card, or open Settings and choose Currency. Balances, prices and history convert; deposits and orders stay in US dollars.

Withdraw your balance, then open a support ticket asking us to close the account.