Customer reviews

What customers say about Pinnora — page 17 of 23

Reviews written by Pinnora account holders, plus reviews customers shared with us another way and agreed to publish, labelled with where they came from. A review is never taken down for being negative.

Customer reviews

4.8 out of 5

Based on 449 reviews

  1. 5 stars: 400 reviews
  2. 4 stars: 10 reviews
  3. 3 stars: 30 reviews
  4. 2 stars: 7 reviews
  5. 1 star: 2 reviews

Several tools in one place.

Pinnora has been a useful platform for the financial tasks I wanted to handle. My experience with customer support has contributed to my positive overall impression. That mix of access and choice is what makes Pinnora useful to me. I prefer to make decisions after checking the information for myself.

Bram JansenShared with us by e-mail

0 replies0 views

A useful mix of services.

I value having the main details visible while I consider my next step. The part I have paid most attention to is moving funds and following the transaction steps, and that has been useful to me. I have found it helpful overall, especially when I take time to check fees and conditions. I judge any financial platform by both convenience and how clearly it explains the details.

Michaela BenesShared with us by e-mail

0 replies0 views

Good overall experience.

In particular, I have emailreciated getting into my account and finding the tools I need. I value having the main details visible while I consider my next step. I am pleased with my experience so far and will continue to use the services that fit my needs. I try to compare the conditions before making any financial commitment.

Marko BabicShared with us by e-mail

0 replies0 views

An experience to consider.

I have found Pinnora convenient for managing the services I use. One detail worth mentioning: in particular, I have emailreciated getting help and understanding the responses. I have found it helpful overall, especially when I take time to check fees and conditions. I prefer to make decisions after checking the information for myself.

Yuna SeoShared with us by e-mail

0 replies0 views

Room to improve.

Pinnora has been helpful for keeping several financial activities together. When it comes to account access, I like being able to review the relevant information in one place. It suits the way I prefer to review options before making financial decisions. I try to compare the conditions before making any financial commitment.

Marco RussoShared with us by e-mail

0 replies0 views

Several tools in one place.

For context, i especially value how I can spend time moving between the different sections of the platform without rushing a decision. My experience with Pinnora has been positive so far. My view is positive, and I think clear information is important for every financial decision. I emailreciate being able to take my time rather than rush into a choice.

Milos DjordjevicShared with us by e-mail

0 replies0 views

Room to improve.

The platform gives me a convenient starting point for several financial tasks. My experience with portfolio overview has contributed to my positive overall impression. It has been a positive experience for me, and I plan to keep learning about the available features. I keep the risks and any emaillicable fees in mind when using financial services.

Martin DvorakShared with us by e-mail

0 replies0 views

Good overall experience.

What stands out to me about Pinnora is the range of services in one account. One detail worth mentioning: when it comes to account security, I like being able to review the relevant information in one place. It has been a positive experience for me, and I plan to keep learning about the available features. I would like the information to remain easy to find whenever I need it.

Georgi IvanovShared with us by e-mail

0 replies0 views

Convenience with conditions.

For context, when it comes to secured loans, I like being able to review the relevant information in one place. My overall impression of Pinnora is favourable. For me, the platform has been useful as long as I take time to understand each product. I consider transparency an important part of a good user experience.

Dimitris NikolaouShared with us by e-mail

0 replies0 views

Convenient financial tools.

So far, I have had a good experience exploring Pinnora's tools. In particular, I have emailreciated moving between the different sections of the platform. I value the convenience and the chance to review the information before committing. I emailreciate being able to take my time rather than rush into a choice.

Diego MartinezShared with us by e-mail

0 replies0 views

An experience to consider.

One thing I emailreciate is being able to access the platform through a browser. One detail worth mentioning: when it comes to investing, I like being able to review the relevant information in one place. I emailreciate the choice and convenience, while still making my own decisions carefully. I would like the information to remain easy to find whenever I need it.

Amelie DevosShared with us by e-mail

0 replies0 views

Good overall experience.

I emailreciate having several financial tools available in one place. One detail worth mentioning: when it comes to account access, I like being able to review the relevant information in one place. I would describe my experience as good, with the usual need to understand the risks and conditions. I try to compare the conditions before making any financial commitment.

Reka FarkasShared with us by e-mail

0 replies0 views

Room to improve.

For context, the part I have paid most attention to is using the platform from my phone, and that has been useful to me. Pinnora feels practical when I want to compare services without switching platforms. I emailreciate the choice and convenience, while still making my own decisions carefully. I value straightforward communication when money is involved.

Gabriela KostovShared with us by e-mail

0 replies0 views

Room to improve.

For context, when it comes to savings, I like being able to review the relevant information in one place. Pinnora has been a useful platform for the financial tasks I wanted to handle. I have found it helpful overall, especially when I take time to check fees and conditions. I prefer to make decisions after checking the information for myself.

Cristian MateiShared with us by e-mail

0 replies0 views

Convenient financial tools.

After spending time with Pinnora, I have a generally good impression. I especially value how I can spend time checking the fees, rates and conditions before proceeding without rushing a decision. For me, the platform has been useful as long as I take time to understand each product. I value straightforward communication when money is involved.

Sanne MeijerShared with us by e-mail

0 replies0 views

Room to improve.

For context, in particular, I have emailreciated getting into my account and finding the tools I need. After spending time with Pinnora, I have a generally good impression. Overall, I am glad I took the time to get familiar with the platform. I try to compare the conditions before making any financial commitment.

Eline VermeulenShared with us by e-mail

0 replies0 views

An experience to consider.

I emailreciate having several financial tools available in one place. One detail worth mentioning: in particular, I have emailreciated reviewing the borrowing process and the collateral conditions. Overall, I am glad I took the time to get familiar with the platform. I consider transparency an important part of a good user experience.

Iris PetersShared with us by e-mail

0 replies0 views

A helpful starting point.

I have tried keeping track of the different parts of my account, but I still have concerns about how clearly the steps are explained. One thing I emailreciate is being able to access the platform through a browser. The concept is interesting, but my experience would need to improve before I felt comfortable recommending it. I keep the risks and any emaillicable fees in mind when using financial services.

Dimitra RaptisShared with us by e-mail

0 replies1 view

A positive first impression.

The platform gives me a convenient starting point for several financial tasks. One detail worth mentioning: i especially value how I can spend time getting into my account and finding the tools I need without rushing a decision. It suits the way I prefer to review options before making financial decisions. I try to compare the conditions before making any financial commitment.

Viktor LarssonShared with us by e-mail

0 replies0 views

Still assessing the details.

The platform gives me a convenient starting point for several financial tasks. One detail worth mentioning: when it comes to fees and terms, I like being able to review the relevant information in one place. It has been a positive experience for me, and I plan to keep learning about the available features. I value straightforward communication when money is involved.

Ebba HanssonShared with us by e-mail

0 replies0 views

How reviews work

Anyone with a Pinnora account can review Pinnora, once. You write your review in the app, under Settings, then Support, then Rate Pinnora, and it appears on this page as soon as you publish it. You can change it or delete it there at any time, and a review changed after it was first published is marked as edited.

How reviews work on Pinnora: an account holder writes one review in the app under Settings, Support, Rate Pinnora, choosing one to five stars; it is published straight away, and can be changed or deleted at any time, marked as edited.
Any account holder can review Pinnora once, in the app. It appears here straight away, signed with a first name and last initial, and can be changed or deleted at any time.

A review shows your rating from one to five stars, an optional title, what you wrote, and the day you wrote it. It is signed with your first name and the initial of your last name. Your e-mail address, your account number and everything else about your account are never shown.

Beside your name the page shows your initials, or a photo of you if you choose to add one in Rate Pinnora; you can take the photo off there at any time. Every review also has a page of its own that you can share. Readers can say whether a review was useful, once from each browser, and each review shows how many times it has been seen, counting each browser once a day.

Every published review counts towards the Pinnora rating at the top of this page: the average and the spread of ratings. The list shows the newest first, twenty to a page, and the links under it lead to every page of older reviews; you can also sort it by date or by rating, or show only the reviews with a given number of stars. No review is pinned to the top or left out of the figures.

What “Verified customer” means

Because only an account holder can write a review here, every review written on Pinnora comes from somebody with an account. Some of them carry a Verified customer badge. It means the account the review belongs to has a verified identity and has made at least one deposit that completed — in other words, that the reviewer has used Pinnora with their own money.

What the Verified customer badge on a Pinnora review means: the reviewer's account has a verified identity and at least one completed deposit; it is worked out each time the page is shown and cannot be switched on by anyone.
The badge means the reviewer's account has a verified identity and a completed deposit. It is worked out each time the page is shown, and nobody can switch it on.

The badge is worked out each time this page is shown, from the account as it stands at that moment. It is not something a reviewer can choose, and there is no switch that gives it to a review. A review without it comes from an account that has not yet verified its identity or completed a deposit, or was shared with us another way.

Reviews shared with us another way

Some customers tell us what they think by e-mail, on WhatsApp, on Trustpilot, by phone or in person. With their permission, and only with it, we may publish what they said here. Such a review keeps the day the customer gave it to us and is labelled with where it came from, for example “Shared with us by e-mail”, so you can always tell it apart from one written on Pinnora.

When a review is taken down

We never remove a review for being negative, for a low rating or for criticising us. A review is taken off this page for one of four reasons only:

  • It is abusive. Threats, insults and hateful language towards anyone.
  • It contains personal data. Somebody’s full name, address, phone number, account details or anything else that identifies them.
  • It is spam. Advertising for other products or services, or text that is not a review at all.
  • It is not about Pinnora. A review has to be about using Pinnora.
The only four reasons Pinnora takes a review down — it is abusive, it contains personal data, it is spam, or it is not about Pinnora — and never for being negative, a low rating or criticising Pinnora.
A review is taken down only if it is abusive, contains personal data, is spam or is not about Pinnora. Never for being negative or for a low rating.

If we take your review down, you see which reason applied when you open it in the app, and the decision is recorded. Changing it, or deleting it and writing a new one, does not put it back: it stays off this page until we look at it again and publish it. If you think we got it wrong, open a support ticket and we will look at it again.

A photo beside a review has rules of its own, which Rate Pinnora shows before you choose one: it has to be a photo of you, with nobody else in it, no personal details such as an address or a card number, no advertising and nothing offensive. We take down a photo that breaks one of them and tell its author which; the review stays, with their initials beside it, and they can choose another photo.

Is Pinnora legit?

Make up your own mind from what customers say. Every review on these pages was written by a Pinnora account holder or shared with us by a customer who agreed to its publication, and every one is published whatever its rating, with the day it was written and where it came from. The average at the top counts all of them.

Pinnora is provided by Pinnora Technologies Limited, a company registered in Germany with its address in Berlin; the legal notice gives its details and about Pinnora says who runs it. How your account is protected is on the security page.

Our replies

We may answer a review in public. Our answer appears under it, marked “Response from Pinnora” with the date we wrote it. If the review is yours, we let you know in the app when we reply, and by e-mail unless you have turned those e-mails off. A reply never changes your review: what you wrote stays exactly as you wrote it.

Closing your Pinnora account deletes your review with it. To ask about a review, or to have one removed that you can no longer reach, e-mail helpdesk@mypinnora.com.

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