Customer reviews

What customers say about Pinnora — page 10 of 23

Reviews written by Pinnora account holders, plus reviews customers shared with us another way and agreed to publish, labelled with where they came from. A review is never taken down for being negative.

Customer reviews

4.8 out of 5

Based on 449 reviews

  1. 5 stars: 400 reviews
  2. 4 stars: 10 reviews
  3. 3 stars: 30 reviews
  4. 2 stars: 7 reviews
  5. 1 star: 2 reviews

An experience to consider.

I find the overall concept of Pinnora useful and easy to understand. One detail worth mentioning: i especially value how I can spend time using the crypto trading features and checking order details without rushing a decision. I would encourage others to read the terms carefully and see whether it suits their needs. I keep the risks and any emaillicable fees in mind when using financial services.

Live JacobsenShared with us by e-mail

0 replies0 views

Several tools in one place.

For context, the part I have paid most attention to is sending money to another member, and that has been useful to me. What stands out to me about Pinnora is the range of services in one account. For me, the platform has been useful as long as I take time to understand each product. I also think it is important to understand that returns and outcomes can vary.

Emil OlssonShared with us by e-mail

0 replies0 views

Room to improve.

For context, my experience with investment plans has contributed to my positive overall impression. So far, I have had a good experience exploring Pinnora's tools. I would encourage others to read the terms carefully and see whether it suits their needs. I also think it is important to understand that returns and outcomes can vary.

Ingrid KarlsenShared with us by e-mail

0 replies0 views

A helpful starting point.

For context, my experience around moving funds and following the transaction steps has left me wanting more clarity. The range of options is one of the reasons I have continued using Pinnora. The concept is interesting, but my experience would need to improve before I felt comfortable recommending it. I judge any financial platform by both convenience and how clearly it explains the details.

Elena VasilevShared with us by e-mail

0 replies1 view

A useful mix of services.

I emailreciate having several financial tools available in one place. My view is positive, and I think clear information is important for every financial decision. The part I have paid most attention to is keeping track of the different parts of my account, and that has been useful to me. I keep the risks and any emaillicable fees in mind when using financial services.

Pawel KaminskiShared with us by e-mail

0 replies0 views

Still assessing the details.

Pinnora feels practical when I want to compare services without switching platforms. One detail worth mentioning: my experience with secured loans has contributed to my positive overall impression. I emailreciate the choice and convenience, while still making my own decisions carefully. I consider transparency an important part of a good user experience.

Anni NiemiShared with us by e-mail

0 replies0 views

Good overall experience.

I have found Pinnora worth exploring for its mix of financial services. One detail worth mentioning: in particular, I have emailreciated reviewing savings plans and their terms. I would encourage others to read the terms carefully and see whether it suits their needs. I prefer to make decisions after checking the information for myself.

Ante JuricShared with us by e-mail

0 replies0 views

Several tools in one place.

Pinnora has been a useful platform for the financial tasks I wanted to handle. In particular, I have emailreciated checking the fees, rates and conditions before proceeding. That mix of access and choice is what makes Pinnora useful to me. I value straightforward communication when money is involved.

Tomislav KnezevicShared with us by e-mail

0 replies0 views

A helpful starting point.

In particular, I have emailreciated keeping track of the different parts of my account. The range of options is one of the reasons I have continued using Pinnora. My view is positive, and I think clear information is important for every financial decision. I keep the risks and any emaillicable fees in mind when using financial services.

Kavya MalhotraShared with us by e-mail

0 replies0 views

Several tools in one place.

For context, i especially value how I can spend time using the crypto trading features and checking order details without rushing a decision. What stands out to me about Pinnora is the range of services in one account. For me, the platform has been useful as long as I take time to understand each product. I keep the risks and any emaillicable fees in mind when using financial services.

Elisa De LucaShared with us by e-mail

0 replies0 views

An experience to consider.

I like being able to review the available options before deciding what to do. One detail worth mentioning: i especially value how I can spend time reviewing the borrowing process and the collateral conditions without rushing a decision. I like the flexibility, while keeping in mind that investment outcomes are never guaranteed. I consider transparency an important part of a good user experience.

Louis DuboisShared with us by e-mail

0 replies0 views

Room to improve.

For context, the part I have paid most attention to is looking through the business financing information, and that has been useful to me. I have enjoyed getting familiar with the different parts of Pinnora. The combination of services is useful, and I like being able to compare the details first. I emailreciate being able to take my time rather than rush into a choice.

Manon LefebvreShared with us by e-mail

0 replies0 views

Convenient financial tools.

I like having a single place to check the services available to me. When it comes to investing, I like being able to review the relevant information in one place. It suits the way I prefer to review options before making financial decisions. I would like the information to remain easy to find whenever I need it.

Taeyang KangShared with us by e-mail

0 replies0 views

Still assessing the details.

I find the overall concept of Pinnora useful and easy to understand. One detail worth mentioning: my experience with checking the steps for adding or withdrawing funds has been disemailointing. I would like clearer guidance and a smoother process before using this more confidently. I try to compare the conditions before making any financial commitment.

Mateusz LewandowskiShared with us by e-mail

0 replies1 view

Still assessing the details.

So far, I have had a good experience exploring Pinnora's tools. One detail worth mentioning: my experience with customer support has contributed to my positive overall impression. I would encourage others to read the terms carefully and see whether it suits their needs. I prefer to make decisions after checking the information for myself.

Kerem SahinShared with us by e-mail

0 replies0 views

Good overall experience.

I have enjoyed getting familiar with the different parts of Pinnora. One detail worth mentioning: the part I have paid most attention to is comparing plan terms, time frames and target returns, and that has been useful to me. I like the flexibility, while keeping in mind that investment outcomes are never guaranteed. I also think it is important to understand that returns and outcomes can vary.

Simone ColomboShared with us by e-mail

0 replies0 views

Several tools in one place.

I have found Pinnora convenient for managing the services I use. When it comes to secured loans, I like being able to review the relevant information in one place. I would describe my experience as good, with the usual need to understand the risks and conditions. I consider transparency an important part of a good user experience.

Charlie WilliamsShared with us by e-mail

0 replies0 views

An experience to consider.

I find the overall concept of Pinnora useful and easy to understand. I would encourage others to read the terms carefully and see whether it suits their needs. In particular, I have emailreciated using the platform from a larger screen. I judge any financial platform by both convenience and how clearly it explains the details.

Nikola JovanovicShared with us by e-mail

0 replies0 views

An experience to consider.

Pinnora has been a useful platform for the financial tasks I wanted to handle. It has been a positive experience for me, and I plan to keep learning about the available features. When it comes to crypto trading, I like being able to review the relevant information in one place. I keep the risks and any emaillicable fees in mind when using financial services.

Gabriel RichardShared with us by e-mail

0 replies0 views

A positive first impression.

So far, I have had a good experience exploring Pinnora's tools. One detail worth mentioning: when it comes to investment information, I like being able to review the relevant information in one place. I like the flexibility, while keeping in mind that investment outcomes are never guaranteed. I consider transparency an important part of a good user experience.

Harry TaylorShared with us by e-mail

0 replies0 views

How reviews work

Anyone with a Pinnora account can review Pinnora, once. You write your review in the app, under Settings, then Support, then Rate Pinnora, and it appears on this page as soon as you publish it. You can change it or delete it there at any time, and a review changed after it was first published is marked as edited.

How reviews work on Pinnora: an account holder writes one review in the app under Settings, Support, Rate Pinnora, choosing one to five stars; it is published straight away, and can be changed or deleted at any time, marked as edited.
Any account holder can review Pinnora once, in the app. It appears here straight away, signed with a first name and last initial, and can be changed or deleted at any time.

A review shows your rating from one to five stars, an optional title, what you wrote, and the day you wrote it. It is signed with your first name and the initial of your last name. Your e-mail address, your account number and everything else about your account are never shown.

Beside your name the page shows your initials, or a photo of you if you choose to add one in Rate Pinnora; you can take the photo off there at any time. Every review also has a page of its own that you can share. Readers can say whether a review was useful, once from each browser, and each review shows how many times it has been seen, counting each browser once a day.

Every published review counts towards the Pinnora rating at the top of this page: the average and the spread of ratings. The list shows the newest first, twenty to a page, and the links under it lead to every page of older reviews; you can also sort it by date or by rating, or show only the reviews with a given number of stars. No review is pinned to the top or left out of the figures.

What “Verified customer” means

Because only an account holder can write a review here, every review written on Pinnora comes from somebody with an account. Some of them carry a Verified customer badge. It means the account the review belongs to has a verified identity and has made at least one deposit that completed — in other words, that the reviewer has used Pinnora with their own money.

What the Verified customer badge on a Pinnora review means: the reviewer's account has a verified identity and at least one completed deposit; it is worked out each time the page is shown and cannot be switched on by anyone.
The badge means the reviewer's account has a verified identity and a completed deposit. It is worked out each time the page is shown, and nobody can switch it on.

The badge is worked out each time this page is shown, from the account as it stands at that moment. It is not something a reviewer can choose, and there is no switch that gives it to a review. A review without it comes from an account that has not yet verified its identity or completed a deposit, or was shared with us another way.

Reviews shared with us another way

Some customers tell us what they think by e-mail, on WhatsApp, on Trustpilot, by phone or in person. With their permission, and only with it, we may publish what they said here. Such a review keeps the day the customer gave it to us and is labelled with where it came from, for example “Shared with us by e-mail”, so you can always tell it apart from one written on Pinnora.

When a review is taken down

We never remove a review for being negative, for a low rating or for criticising us. A review is taken off this page for one of four reasons only:

  • It is abusive. Threats, insults and hateful language towards anyone.
  • It contains personal data. Somebody’s full name, address, phone number, account details or anything else that identifies them.
  • It is spam. Advertising for other products or services, or text that is not a review at all.
  • It is not about Pinnora. A review has to be about using Pinnora.
The only four reasons Pinnora takes a review down — it is abusive, it contains personal data, it is spam, or it is not about Pinnora — and never for being negative, a low rating or criticising Pinnora.
A review is taken down only if it is abusive, contains personal data, is spam or is not about Pinnora. Never for being negative or for a low rating.

If we take your review down, you see which reason applied when you open it in the app, and the decision is recorded. Changing it, or deleting it and writing a new one, does not put it back: it stays off this page until we look at it again and publish it. If you think we got it wrong, open a support ticket and we will look at it again.

A photo beside a review has rules of its own, which Rate Pinnora shows before you choose one: it has to be a photo of you, with nobody else in it, no personal details such as an address or a card number, no advertising and nothing offensive. We take down a photo that breaks one of them and tell its author which; the review stays, with their initials beside it, and they can choose another photo.

Is Pinnora legit?

Make up your own mind from what customers say. Every review on these pages was written by a Pinnora account holder or shared with us by a customer who agreed to its publication, and every one is published whatever its rating, with the day it was written and where it came from. The average at the top counts all of them.

Pinnora is provided by Pinnora Technologies Limited, a company registered in Germany with its address in Berlin; the legal notice gives its details and about Pinnora says who runs it. How your account is protected is on the security page.

Our replies

We may answer a review in public. Our answer appears under it, marked “Response from Pinnora” with the date we wrote it. If the review is yours, we let you know in the app when we reply, and by e-mail unless you have turned those e-mails off. A reply never changes your review: what you wrote stays exactly as you wrote it.

Closing your Pinnora account deletes your review with it. To ask about a review, or to have one removed that you can no longer reach, e-mail helpdesk@mypinnora.com.

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