Notifications and e-mails

Hi, I’m Nora, Pinnora’s animated guide.

In this video, you’ll see how Pinnora keeps you up to date.

You’ll read and tidy your notifications,

turn on alerts on your phone, and choose your e-mails.

Pinnora sends you a notification when something happens on your account.

Money in and out, trades, sign-ins,

and replies from Support.

The bell is at the top of Home.

A red badge shows how many are new.

Tap the bell to open the list.

The newest are at the top.

A red dot marks each one you haven’t read yet.

Tap a notification to read it in full.

That also marks it as read.

Use the chips to see one kind at a time: deposits, withdrawals,

security or support.

Trades, transfers and plans are under All.

Older notifications are on the next pages, ten to a page.

Tap “Mark all as read” to clear every red dot at once.

“Clear all” deletes every notification on your account,

security alerts included.

It can’t be undone, so Pinnora asks you first.

Here, we tap Cancel and keep them.

Pinnora can also alert you on your phone,

even when the app isn’t open.

After you sign in on your phone, Pinnora asks:

“Turn on notifications?”

If it offers fingerprint or Face ID sign-in first, answer that.

This question comes next.

It says when you’d hear from it: a deposit arriving,

a withdrawal sent, a reply from Support, or a new sign-in.

On Android, tap Allow.

Then allow notifications when your phone asks.

Pinnora tells you they’re on.

Not ready? Tap “Not now”. You can turn them on later in Settings.

On an iPhone, alerts only work once Pinnora is on your Home Screen.

That needs iOS 16.4 or later.

In Safari, tap the Share button…

…then “Add to Home Screen”.

Open Pinnora from its new icon.

Sign in, and tap Allow, as on Android.

Then allow them when your iPhone asks.

The switch for each phone is in Settings: Security centre,

under “Alerts on this device”.

Each phone or computer has its own switch,

so turn it on wherever you use Pinnora.

Security alerts, like a new sign-in,

reach your notifications and your e-mail,

whatever you choose here.

Pinnora also sends e-mails. To choose which, open Settings,

then “E-mail notifications”.

Here you choose which e-mails Pinnora sends you.

Your notifications in the app stay as they are.

Security and identity e-mails always stay on.

They’re how you’d hear if someone else used your account.

Tap any other switch to turn that kind on or off.

It saves straight away.

News and offers start switched off.

Turn them on if you’d like them.

And every e-mail you can turn off has a link at the bottom that stops that kind.

A few things are good to know.

Tap an alert on your phone, and Pinnora opens on the screen it’s about.

If the switch says “Blocked in your device settings”,

allow notifications there first.

Alerts stopped?

Check that your phone’s settings allow them for Pinnora or your browser.

Battery saver can hold them back, too.

Pinnora will never ask for your password or a code by e-mail, phone or text.

Unsure about a message? Open the app yourself,

instead of following a link.

Now you know how to stay up to date.

Open the bell, filter by kind, and tap to read.

Mark all as read, and use “Clear all” with care.

Turn on alerts on each phone.

On an iPhone, add Pinnora to your Home Screen first.

And choose your e-mails in Settings.

Security ones always stay on.

Need help? Chat with us in the app,

or e-mail helpdesk@mypinnora.com.

Thanks for watching.