Settings and your profile

Hi, I'm Nora, Pinnora's animated guide.

In this video, we'll look around Settings: your profile,

and the personal information you verified.

Then we'll change the display currency,

the language and the look of the app,

and finish with bank accounts and logging out.

To open Settings, tap Settings at the bottom right of the screen.

At the top is your profile card, with your name,

your Pinnora tag and your e-mail address.

Tap the arrow to open your profile.

Here are your legal name, your e-mail address,

and your Pinnora tag, which is your username.

Tap the copy button beside your tag,

to share it with someone who wants to pay you.

Below it is your pay link, a link that ends in your username.

Anyone with it can pay you.

None of this can be edited here. To see why,

scroll down to “Why can’t I edit this?”

Your legal name and date of birth come from the ID you verified,

so they only change through identity verification.

To change your e-mail address,

start a conversation with Support.

They check the change with you first.

Your username is chosen once. To change it, contact Support.

Your old pay link then stops working.

These two buttons take you to identity verification, or to Support.

Tap the cross to close.

Under Account,

Personal information shows “Verified” once your identity check is complete.

Tap it to see the details from your identity check.

They're read-only, because they're checked against your ID.

You'll see your date of birth, country,

phone number and address, with your occupation and source of funds.

Further down is your verification status,

with each phase of the identity check you completed.

If something changes, such as your address,

“Update my verification” takes you back into the identity check.

Currency sets how amounts are shown across the app.

Tap Currency to choose a different one.

Search by name or code. We’ll type “pound”.

Each currency shows its rate against the US dollar.

Choose GBP, the British pound.

Pinnora confirms the change straight away.

Back on Home, your balance and prices are now shown in pounds.

This only changes how figures are shown,

not what you hold. Deposits and orders stay in US dollars.

You can also change it from the currency button on your balance card.

Pinnora has twelve languages built in.

Tap Language to see them.

Each one is written in its own words.

Let's scroll down and choose Arabic.

The whole app switches at once,

and Arabic reads from right to left, on every screen, Home included.

To switch back, go to Settings, open the same row,

and choose English. The app returns to English straight away.

Need another language? Open Language again.

At the bottom of the list, “More languages” uses Google Translate.

Pinnora asks first. The text of each screen you open,

figures and names included, is sent to Google to be translated.

Machine translation can get figures,

names and legal wording wrong.

You can switch it off any time,

by choosing a built-in language.

We'll tap Cancel and stay in English.

Appearance is under Preferences.

Tap it to choose how Pinnora looks.

System follows your phone's setting.

Light and Dark keep one look all the time.

Let's choose Dark.

Settings turns dark at once, and so does every other screen, Home included.

To go back, open Appearance again, and choose Light.

It changes straight away.

Your currency, language and appearance are saved to your account,

so your other devices follow your choice.

Bank accounts is where you'd link a bank account for payouts.

Tap it to see if it's available.

Right now, linking a bank isn’t available where you live.

The app tells you why, and Pinnora will e-mail you as soon as it is.

Meanwhile, you can send crypto to a wallet instead.

Tap “Got it” to close.

Scroll to the bottom of Settings. Log out is here, under Support.

Below it, Legal opens the Terms of service,

Privacy policy and Legal notice on the Pinnora website.

Tap Log out to sign out on this device. Next time,

Pinnora welcomes you back by name,

and asks for your password.

Settings also holds your security:

the Security centre, your password,

two-factor and your devices. Video 18 covers them.

With Face ID unlock on, Pinnora locks after a minute away.

It opens again with your face or fingerprint.

Push notifications and e-mail choices are here too.

Video 21 explains them.

And if you’re ever stuck,

“Chat with support” and the Help centre are one tap away.

Video 19 shows how.

Now you know how to open your profile,

and why some details are locked.

Where to check your personal information.

How to change the display currency.

How to choose a language.

How to switch between Light and Dark.

And where to find bank accounts, and Log out.

Need help? Chat with us in the app,

or e-mail helpdesk@mypinnora.com.