Your history and statistics

Hi, I’m Nora, Pinnora’s animated guide.

This video shows where to find every transaction in your Pinnora account.

You’ll open your transaction history,

search and filter it, look inside a transaction,

and read your statistics.

Start on your Home screen. In the tab bar at the bottom, tap “Transaction”.

This is your transaction history.

Every transaction in your account is listed here, newest first.

Deposits, withdrawals, buys and sells,

money sent and received, transfers, savings,

plans and loans all show up here.

Each line shows what it was, the time, the amount, and its status.

Crypto lines show the amount of the coin,

like the bitcoin you bought here.

Its value in your currency is in the transaction’s details.

We’ll open them in a moment.

Scroll down for older lines, and back up for the newest.

Most lines say “Completed”. This deposit says “In progress”.

That means it’s still being handled.

You’ll get a notification when it’s done.

To find something, tap the search box at the top.

You can search by name, asset, amount or reference.

Let’s type a name: Sam.

The list updates as you type. Only the lines that mention Sam are left.

Tap the cross to clear the search.

Or search for an amount, like 1.500.

There’s that deposit.

Clear it again when you’re done.

For more choices, tap the filter button,

at the end of the search box.

You can filter by type, by status, by asset, and by date.

A transaction’s status is “Completed”,

“In progress” or “Failed”.

For dates, pick a ready-made range,

like “Last 30 days”, or tap “Choose dates” to set your own.

We’ll go back to “Any time”, and choose “Buys & sells”.

“Reset” clears your choices, and “Show results” applies them.

Now only buys and sells are listed: seven of them.

Your filter shows as a chip, above the list.

Tap the chip to take the filter off,

and everything’s back.

Tap any line to see its details.

Let’s open the bitcoin you bought.

At the top is how much bitcoin you bought.

Below it is what it was worth in your currency, and its status.

Then the type, the asset, the date and time,

and the account it’s in.

Every transaction has its own reference number.

Tap the copy button to copy it.

If you contact Support about a transaction,

quote its reference. Then they know exactly which one you mean.

Tap the cross to close the details.

Now tap “Statistics”, in the tab bar.

At the top is your total balance.

It’s the same figure as on your Home screen.

Tap the period button to choose 7 days, 1 month, 90 days, year to date,

1 year or all time.

Let’s choose “All time”.

Under your balance are your profit and loss (P&L) for the period,

and your best day.

Profit and loss is the change in your account’s value,

leaving out any money you paid in or took out.

So a deposit isn’t counted as a gain,

and a withdrawal isn’t counted as a loss.

The figures are worked out from your balance at the end of each day.

So on your first day, there’s nothing to compare yet,

and Pinnora says so. From then on,

your history fills in day by day.

Scroll down for more. “Allocation” shows how your money is split: cash, stocks,

savings and plans, crypto and mutual funds.

“Traded volume” adds up your buys and sells in the period, asset by asset.

“Your holdings” lists each position:

how much you hold, the average price you paid, its value,

and its gain or loss.

“Cash flow” shows the money that came in and went out: deposits, withdrawals,

and money received and sent.

“Activity” counts your trades,

and how many transactions are completed or still in progress.

Further down are your earnings from plans,

then your investments and your savings.

Then loans, Empowerment and trading.

While there’s nothing in a card yet,

it says what will show there.

And at the bottom are today’s top movers.

On a computer, Statistics spreads out into two columns,

with the menu in a sidebar.

Quote the reference whenever you ask Support about a transaction.

Combine filters, like “Deposits” and “Last 30 days”,

to narrow your history down.

Your statistics fill in day by day.

Come back after a few days to see your profit and loss for the period.

Now you know how to open your transaction history.

Search it, and filter it.

Open a transaction’s details, and copy its reference.

And read your statistics.

Need help? Chat with us in the app,

or e-mail helpdesk@mypinnora.com.

Thanks for watching. See you in the next video.