Verify your identity

Hi, I’m Nora, Pinnora’s animated guide.

In this video, you’ll verify your identity in the Pinnora app.

It takes three short phases.

We’ll see where to start, then go through all three: your details,

photos of your ID, and a live selfie.

And we’ll finish with what happens next.

Withdrawing, sending money and linking a bank account all need a verified identity.

So if you open Withdraw before you’re verified, it tells you.

Tap “Verify my identity”.

You can also start from Settings.

“Personal information” shows your status: Unverified.

Tap it, then scroll down to the “Verify your identity” card.

It lists the three phases. Tap “Start verification”.

The overview shows the three phases.

Your photos go to our verification team over an encrypted connection.

Only they can see them.

Tap “Start verification”, and Phase 1 begins.

Phase 1 is your personal information.

Your first and last names are filled in from your account.

Check they match your ID exactly.

Add a middle name if your ID shows one.

Enter your date of birth. You must be 18 or over.

Check your country of residence,

then enter your phone number.

Then type your home address, with your town or city.

Tick to accept the Terms of Service and the Privacy Policy.

Then tap “Continue”.

Phase 2 starts with your occupation and your source of funds.

Pick each one from the list.

Then enter your tax identification number.

Next, choose your document.

A driver’s licence or a national ID needs a photo of each side.

A passport needs just its photo page.

Alex is using a passport.

Tap the photo tile. On a phone,

the rear camera opens.

Hold your document inside the frame,

with all four corners in view. Then tap the shutter.

Check the whole document is in the photo,

sharp and easy to read. Then tap “Use photo”,

or “Retake” to try again.

The photo uploads straight away.

A tick shows it’s saved.

Tap “Continue”, and you’ll see a summary of everything you’ve entered.

It should all match your document.

If something doesn’t, tap “Edit” to go back and change it.

Scroll down, and your document photo is here too.

When it all looks right, tap “Looks right — continue”.

Need a break? You can close verification at any point.

Your answers are kept as a draft.

Later, “Personal information” shows the phases you’ve finished.

Tap “Continue verification”.

Pinnora takes you back through the overview and your summary,

to where you left off.

Phase 3 is a live selfie, so our team can match your face to your document.

Find an evenly lit spot, and face the camera. Take off hats,

sunglasses and face coverings.

Tap “Live selfie”, and the front camera opens.

Centre your face in the oval, hold still,

and tap the shutter.

Check your whole face is clear, sharp and well lit.

Then tap “Use photo”.

Your selfie uploads, and its tile shows a tick.

With all three phases done, tap “Submit for verification”.

That’s it. Your verification is submitted.

Tap “Back to my account”. A message confirms it’s in review,

and “Personal information” now says In review too.

Our verification team now checks your details and photos.

There’s nothing more you need to do.

When our team has decided, you get a notification, here on the bell. Tap it,

then tap the message to read it.

Identity verification approved.

Withdrawals and IPO allocations are now unlocked.

And in Settings, “Personal information” now says Verified. You’re all set.

Good to know. If the camera won’t start,

Pinnora tells you why. Here, camera access is blocked.

Allow the camera for Pinnora in your phone or browser settings, then tap “Retry”.

Or tap “Use camera app”. On a computer,

it says “Upload a photo”.

Once the camera is allowed, “Retry” brings it straight up.

Each photo uploads as you go.

“Submit for verification” waits until they’ve all arrived.

And if our team can’t accept your photos,

“Personal information” says “Needs another look”. Open it,

and tap “Continue verification”.

It tells you what to do: take new photos, and submit again.

Now you know how to verify your identity in Pinnora.

Start from Withdraw, or from Settings.

Fill in your details, exactly as they are on your ID.

Photograph your document with the rear camera.

Take a live selfie with the front camera.

Then submit, and watch for your notification.

If you stop halfway, your answers are kept.

Need help? Chat with us in the app,

or e-mail helpdesk@mypinnora.com.

Next, we’ll add money by bank transfer. See you there.