Sign in

Hi, I’m Nora, Pinnora’s animated guide.

In this video, you’ll learn how to sign in to Pinnora,

and how to make it quicker next time.

We’ll cover your password and two-factor code,

the Welcome back screen, and Face ID or fingerprint.

Then what to do if you forget your password,

and how to lock Pinnora and log out.

You can sign in on your phone,

or on a computer in your web browser.

The screens work the same way.

Open Pinnora, and you’ll see the log-in screen.

Type the e-mail address on your account, then your password.

The eye button shows or hides what you’ve typed.

Signing in with Apple or Google is coming soon. For now,

use your e-mail and password.

Then tap “Log in”.

If two-factor authentication is on,

Pinnora asks for one more thing.

You can turn it on in the Security centre.

Video eighteen shows how.

Open your authenticator app, and type the six-digit code it shows for Pinnora.

There’s no need to tap “Verify”.

The code goes in by itself on the sixth digit.

And you’re in.

Phone not to hand? Tap “Use a backup code”.

Type one of the backup codes you saved when you turned on two-factor.

Each one works once.

Then tap “Verify”, and you’re signed in.

Lost your phone and your backup codes?

E-mail helpdesk@mypinnora.com from the address on your account,

and Support will help you back in.

Next time, on a phone you’ve used before,

Pinnora greets you by name.

It remembers your name and e-mail address only.

Never your password.

Not you? Tap “Sign in to another account”,

and you’ll get the full log-in screen.

Otherwise, type your password and tap “Log in”.

With two-factor on, your code comes next, as before.

After you sign in with your password,

Pinnora may offer Face ID sign-in on this phone.

It only asks on a phone that isn’t set up for it yet. On Android,

it offers your fingerprint or screen lock instead.

Pinnora never sees your face or fingerprint.

Your phone checks it’s you, and keeps the key.

Prefer not to? Tap “Not now”.

Pinnora won’t ask again on this phone for thirty days.

You can also set it up later, in the Security centre.

To turn it on, tap “Turn on Face ID”.

Your phone checks it’s you.

That’s it. Face ID is on for this phone.

Once this phone has a passkey,

the log-in screen offers “Sign in with Face ID”.

And your password always works.

Next time, the Welcome back screen shows it too.

Tap it, and let your phone check it’s you.

A passkey counts as both steps,

so there’s no code to type. You’re straight in.

Forgotten your password? On the log-in screen,

tap “Forgot password?”.

Type the e-mail address on your account,

then tap “Send reset link”.

Pinnora e-mails you a link. It works for 30 minutes, and only once.

If you can’t find it, check your spam folder.

Open the link, and Pinnora asks you to choose a new password.

Type your new password twice. Use at least eight characters, with a number.

If two-factor is on, type your code as well.

Tap “Save new password”. You’re signed out on every device,

so log in again with your new password.

A reset also removes your passkeys.

So turn Face ID on again afterwards.

With Face ID unlock on, Pinnora locks when you leave it for more than a minute.

“Use password instead” is always there.

So is “Log out instead”.

Tap the Face ID button, and your phone checks it’s you.

Pinnora opens right where you left it.

To log out, open Settings and scroll down.

Then tap “Log out”.

Pinnora goes back to the Welcome back screen, ready for next time.

Good to know. Every sign-in rings the bell in the app,

and names the device. Pinnora e-mails you about new sign-ins too.

Don’t recognise a sign-in? Change your password,

and check your devices in the Security centre.

Keep your backup codes somewhere only you can reach,

such as a password manager.

And remember, Pinnora never sends you a password by e-mail.

Now you know how to sign in to Pinnora.

Your e-mail, password and six-digit code.

A backup code when your phone isn’t to hand.

Welcome back, on a phone you’ve used before.

Face ID or fingerprint, with no code to type.

A reset link by e-mail if you forget your password.

And the lock, and logging out.

Next, find your way around the app, in video three.

Need help? Chat with us in the app,

or e-mail helpdesk@mypinnora.com.

Thanks for watching. See you next time.