Create your Pinnora account

Hi, I’m Nora, Pinnora’s animated guide.

In this video, you’ll create your own Pinnora account, step by step.

You’ll fill in a short form, and confirm your e-mail address with a six-digit code.

Then you’ll choose your username,

and take a first look at your new account.

Open Pinnora on your phone, or go to mypinnora.com and tap “Open the App”.

You’ll see the log-in screen. You’re new here,

so tap “Create an account”, at the bottom.

Here’s the sign-up form. You’ll fill it in from top to bottom.

Start with your full name. Use your legal name,

exactly as it appears on your passport or ID card.

It has to match your ID when you verify your identity later.

Then your e-mail address. This is where Pinnora sends your code.

Pinnora suggests your country from your phone’s language settings.

If it isn’t right, tap it, and search by typing a few letters.

Pick your country, and your phone number’s dialling code follows it:

+44 for the United Kingdom.

Then type your mobile number.

Now choose a password of at least eight characters.

Mix capital and small letters, numbers and a symbol,

and the meter says “Strong password”.

Finally, read the Terms of Service and Privacy Policy,

and tick the box to agree.

Signing up with Apple or Google is coming soon. For now,

the form is the way to join.

When everything’s filled in, tap “Create account”.

Pinnora sends a six-digit code to your e-mail address.

The screen shows part of the address,

so you can check it.

Open the e-mail from Pinnora. Your code is near the top,

and it works for fifteen minutes.

We’ve blurred it in this video.

If you’d rather, tap “Verify my e-mail” in the message instead, on any device.

The “Check your inbox” screen then carries on by itself.

Otherwise, go back to Pinnora and type the code.

There’s no need to tap “Verify”:

it goes in by itself on the sixth digit.

Your e-mail address is confirmed.

Next, choose your username. Members can pay you with it,

and it’s the end of your personal pay link.

Tap one of the ideas, or type your own.

Pinnora checks it as you type.

It needs five to twenty characters: letters,

numbers and underscores, starting with a letter.

When it says “available”, nobody else has that name.

Choose carefully: you pick your username once.

To change it later, you’d contact Support,

and your old pay link would stop working.

Then tap “Save username”.

And you’re in. This is your new Home screen.

Pinnora offers to turn on Face ID,

so you can sign in with your face instead of typing your password. On Android,

it’s your fingerprint or screen lock.

It’s up to you. Tap “Not now” if you’d rather set it up later.

Next, Pinnora may ask about notifications.

Allow them to get an alert when a deposit arrives, Support replies,

or someone signs in to your account.

Again, “Not now” is fine. You can change this at any time in Settings.

Tap the bell to see your notifications.

There’s a welcome message waiting.

It tells you what to do next: verify your identity,

to unlock withdrawals and IPO allocations.

Here, your balance shows in US dollars.

To see it in another currency, such as pounds,

tap “USD” and choose from the list.

Swipe the cards to see your holdings.

You don’t have any yet: once you add money and invest, they’ll appear here.

Good to know. If the e-mail doesn’t arrive,

check your spam folder. Then, when the countdown ends,

tap “Send a new code”.

Typed the wrong address? Tap “Start again”,

and fill in the form once more.

Your code and password are only for you to type into Pinnora.

Never share them with anyone.

And if you said “Not now” to Face ID or notifications,

you can turn them on later in Settings.

What happens next? First, verify your identity,

as the welcome message says. Video four shows you how.

Then add money to your account.

Video five shows you how.

Now you know how to create your Pinnora account.

Fill in the form, using your legal name.

Confirm your e-mail address with the six-digit code, or the link.

Choose your username. You pick it once.

Face ID and notifications are up to you.

And next, verify your identity.

Need help? Chat with us in the app,

or e-mail helpdesk@mypinnora.com.

Thanks for watching. See you in the next video.