Withdraw

Hi, I’m Nora, Pinnora’s animated guide.

In this video, you’ll take money out of Pinnora:

to a crypto wallet of your own,

or to another Pinnora member.

We’ll follow the five steps the app shows you: what to withdraw, how it’s sent,

how much, where it goes, and a final review.

Then we’ll see what happens next.

Here’s our sample member, Alex. On Home,

tap the plus button, then “Wallet”.

In the Wallet menu, “Withdraw” sends money to a crypto wallet,

or to a Pinnora member. Tap it.

Withdraw opens at step 1 of 5:

“What would you like to withdraw?”

As the line under the question says,

dollars and crypto can leave Pinnora,

and anything you hold can go to a Pinnora member.

So everything Alex holds is in this list,

shares and funds too. A share or a fund can only go to a Pinnora member.

You’ll also find “Withdraw” on your Wallet page, next to “Deposit”.

One thing first: withdrawals need a verified identity.

Until yours is verified, Withdraw shows this note,

with a button to verify. Video 04 shows you how.

Each asset has its own ways out.

Tap “US Dollar” to see them.

“Pinnora member” is free and instant,

and it’s chosen for you.

“Bank transfer” says “Not available”,

and the line underneath tells you why.

For Alex, bank transfers aren’t supported in the United Kingdom,

because of regulatory restrictions.

You’ll see the same message in Settings. Under “Account”,

tap “Bank accounts”.

It also says Pinnora will e-mail you as soon as they’re supported.

In the meantime, you can use the other ways to withdraw.

Back in Withdraw, let’s take out a coin.

Alex taps Tether (USDT).

For crypto, there are two ways.

“Crypto wallet” sends it to a wallet you control,

for the fee shown under it. “Pinnora member” has no fee.

Alex is sending it to a wallet of their own,

so they tap “Crypto wallet”.

Type the amount, in the coin itself. Alex types 50.

Underneath, you can see what you’ll receive after the fee.

The quick buttons fill in 25%,

50% or 75% of what you have, or the maximum.

The daily limit shows how much has left Pinnora today.

Transfers to members don’t count towards it.

When it looks right, tap “Continue”.

Next, the network. Choose the one your receiving wallet uses.

Alex’s wallet is on TRON, so tap “TRON”.

Then paste your wallet’s address into the box.

We’ve blurred it in this video.

Read the warning underneath. Funds sent on the wrong network can’t be recovered,

so check the network and the address carefully.

Then tap “Review”.

The review shows exactly what you’re sending,

and the address it’s going to.

Below that: the network, the amount, the fee,

and what you’ll receive.

A withdrawal to a wallet can’t be reversed once it’s sent,

so take a moment to check everything.

When you’re ready, press and hold “Hold to withdraw”, for one second.

Before money leaves your account,

Pinnora may ask you to confirm it’s you,

with Face ID or your password.

Alex chooses Face ID, and the phone checks it’s them.

Withdrawal requested! It’s checked before it goes out,

and Pinnora tells you when it’s been sent.

You also get a reference, with a copy button. Keep it handy,

in case you ever need to ask about it.

To see the details, tap “View transaction”.

It shows “In progress”, while it’s being checked.

You’ll also see the reference, where it’s going,

the network and the fee.

It’s in your transaction history too,

marked “In progress”.

When it’s been sent, Pinnora lets you know. Here,

the bell shows new notifications.

There it is: “Withdrawal sent”. Tap it,

and it says your withdrawal has been sent.

And in your history, it now shows “Completed”.

To withdraw to another Pinnora member instead, choose the asset,

then “Pinnora member”. Here, Alex sends US dollars.

Type the amount: $25.00. There’s no fee,

and it arrives instantly.

It doesn’t count towards your daily limit, either.

Tap “Continue”, then paste their @username or pay link.

Pinnora shows their name, Sam R.,

so you can check it’s the right person.

On the review: no fee, and Sam receives the full $25.00.

Member transfers can’t be reversed either.

Then hold to send, and confirm it’s you if you’re asked.

Video 07 covers sending in more detail.

A few things worth knowing.

Bank transfers out aren’t available where you live yet. When they open,

Pinnora will e-mail you.

For crypto, always choose the network your receiving wallet uses,

and check the address before you hold.

Once you’ve confirmed it’s you,

Pinnora won’t ask again for ten minutes.

And if you have a question about a withdrawal,

chat with us in the app, and quote its reference.

Now you know how to withdraw.

Open Withdraw from the + button, or your Wallet.

Choose what to withdraw. Dollars and crypto can leave Pinnora;

shares and funds go to a Pinnora member.

Bank transfers aren’t available yet,

and Pinnora will e-mail you when they are.

For crypto, choose your wallet’s network, then paste its address.

Review it, hold, and confirm it’s you.

Then follow it, until it’s sent.

Need help? Chat with us in the app,

or e-mail helpdesk@mypinnora.com.

Next time: buying a stock. See you there!