Security

Hi, I’m Nora, Pinnora’s animated guide.

In this video,

you’ll see how to look after the security of your Pinnora account.

You’ll add a passkey, so Face ID can sign you in.

Then you’ll turn on two-factor,

and save your backup codes.

We’ll also look at confirming it’s you, your devices, security alerts,

and changing your password.

Open Settings, from the bar at the bottom of the screen.

Under Security, tap “Security centre”.

At the top, Pinnora counts the protections you’ve switched on.

Alex has one of three: a verified identity.

The centre suggests what to add next.

Below, you’ll find how you sign in, your passkeys,

and alerts on this device.

Further down are your sign-ins from the last 90 days,

and your security activity.

A passkey lets Face ID,

Touch ID or your fingerprint replace your password on this device.

Under Passkeys, tap “Add this device”.

A passkey signs in without a password,

so Pinnora first asks you to confirm it’s you.

Type your Pinnora password, then tap “Confirm”.

Your phone then checks it’s you with Face ID.

Done. Your new passkey is listed,

with when you added it.

The key stays on your device. Pinnora never sees your face or your fingerprint.

Next, switch on Face ID unlock.

With it on, Pinnora locks whenever you leave it for more than a minute.

To open it again, tap the face button.

“Use password instead” is always there, too.

Face ID checks it’s you, and you’re straight back in.

Two-factor adds a second step when you sign in with your password.

Tap “Two-factor authentication”.

You’ll need an authenticator app,

such as Google Authenticator or Microsoft Authenticator.

Tap “Set up two-factor”.

In your authenticator app, add an account and scan the QR code.

Can’t scan it? Type the key underneath into the app instead.

Then tap “I’ve added it”.

Type the 6-digit code your app shows.

Pinnora checks it as soon as you type the last digit.

Two-factor is now on.

Signing in with your password will also ask for a code from your app.

So somebody who learns your password still can’t get in.

A passkey sign-in counts as both steps.

Next, Pinnora shows six backup codes.

Each one gets you in once, if your phone isn’t to hand.

This is the only time Pinnora shows them.

Copy or download them. Keep them somewhere only you can reach,

such as a password manager.

Tick the box to say you’ve saved them, then tap “Done”.

Two-factor now shows as on, with how many backup codes you have left.

“Turn off two-factor” is here too.

It asks for a code before anything changes.

Tap “New set” to make fresh codes at any time.

Your old codes then stop working.

Back in the Security centre, all three protections are now on.

Before money leaves your account,

Pinnora asks you to confirm it’s you.

Here, Alex is sending $10 to Sam,

another Pinnora member.

After holding to send, “Confirm it’s you” appears.

With a passkey on this phone, tap “Confirm with Face ID”.

Your password works too.

Your phone checks it’s you, and the money is sent.

Once you’ve confirmed, Pinnora doesn’t ask again for ten minutes.

Adding a passkey, or changing two-factor,

asks the same question first.

“Devices & sessions” lists every browser and app signed in to your account.

This device is at the top. Below are the others,

with when each one was last active.

“Sign out all” signs out every other device at once, after you confirm.

To remove just one, tap “Sign out” beside it.

Don’t recognise a device? Sign it out,

then change your password.

Pinnora tells you about changes to your account’s security,

such as a new sign-in or a new password.

These alerts always come to your notifications, and by e-mail,

whatever else you choose.

Tap the bell, then “Security”, to see them all.

Tap one to read it in full.

They arrive by e-mail too, saying what happened, and when.

To change your password, tap “Password” in the Security centre.

Type your current password, then your new one twice.

Use at least 8 characters, including a number.

Tap “Update password”.

Changing your password also signs out every other device.

On a computer, the Security centre shows all of this on one page, side by side.

Think someone has used your account?

Change your password straight away.

That signs out every other device,

and removes every passkey except the one you’re using.

Then check your devices and recent sign-ins,

and contact Support in the app.

Forgot your password? Tap “Forgot password?” when you sign in,

and we’ll e-mail you a reset link.

The link works once, for 30 minutes.

If two-factor is on, you’ll also enter a code from your app, or a backup code.

Lost your phone and your backup codes?

E-mail helpdesk@mypinnora.com from your account’s e-mail address,

and Support will help you back in.

And remember:

Pinnora will never ask for your password or a verification code by e-mail,

phone or text.

Now you know how to look after your account’s security.

Add a passkey, and switch on Face ID unlock.

Turn on two-factor, and keep your backup codes where only you can reach them.

Confirm it’s you when money leaves your account.

Check your devices and sessions now and then.

And if anything looks wrong, change your password straight away.

Need help? Chat with us in the app,

or e-mail helpdesk@mypinnora.com.

Thanks for watching. See you in the next video.