Welcome to Pinnora (mypinnora.com). Your privacy is critically important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Data
We may collect the following types of personal information:
• Full name
• Email address
• Phone number
• Billing and mailing address
• Date of birth
• Government-issued identification (for KYC compliance)
• Payment details (e.g., wallet, credit card or bank account information)
1.2 Non-Personal Data
We may collect non-identifiable information such as:
• Browser type and version
• Operating system
• IP address
• Referring website URLs
• Pages viewed and time spent on our website
2. How We Collect Information
2.1 Directly from You
• When you register for an account on Pinnora.
• When you provide information for verification purposes.
• When you subscribe to our newsletters or contact customer support.
2.2 Automatically
• Through cookies, web beacons, and tracking technologies as you browse our site.
• Through analytics platforms to track user behavior and site performance.
2.3 From Third Parties
• Credit bureaus and other verification agencies.
• Social media platforms if you link them to your Pinnora account.
3. How We Use Your Information
3.1 To Provide and Improve Services
• Facilitate transactions and trading activities.
• Maintain and enhance our platform’s performance.
• Provide customer support and resolve issues.
3.2 To Communicate
• Send you updates on transactions, services, and promotions.
• Notify you of policy changes or security alerts.
3.3 For Security and Compliance
• Verify your identity and prevent fraud.
• Ensure compliance with legal and regulatory requirements.
• Monitor and detect suspicious or unauthorized activities.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
4.1 Service Providers
• Payment processors, KYC verification services, and cloud hosting providers.
4.2 Legal Obligations
• Regulators, law enforcement, or government authorities as required by law.
4.3 Business Transactions
• In case of mergers, acquisitions, or asset sales, your information may be transferred to a third party.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small files stored on your device that help us improve your browsing experience.
5.2 How We Use Cookies
• Essential Cookies: Enable core website functionality.
• Performance Cookies: Monitor site performance and user behavior.
• Advertising Cookies: Deliver targeted advertisements based on your preferences.
5.3 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may limit certain functionalities of our site.
6. Your Rights
6.1 Access and Rectification
You have the right to:
• Access the personal data we hold about you.
• Correct any inaccuracies in your information.
6.2 Deletion and Restriction
You can request:
• The deletion of your personal data.
• The restriction of processing under certain circumstances.
6.3 Data Portability
You have the right to receive your data in a structured, commonly used, and machine-readable format.
6.4 Withdrawal of Consent
You can withdraw your consent for data processing at any time, subject to legal or contractual restrictions.
7. Security Measures
We employ industry-standard security measures to protect your data, including:
• SSL encryption for data transmission.
• Firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments.
Despite these measures, no system is completely secure. By using our platform, you acknowledge the inherent risks of data transmission over the internet.
8. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymize it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies before providing any personal information.
10. International Data Transfers
If you access Pinnora from outside of [Your Country], please note that your data may be transferred to, processed, and stored in a country with different data protection laws.
11. Children’s Privacy
Our platform is designed primarily for individuals aged 18 and above. However, we do allow individuals between the ages of 5 and 17 to access our services, provided that they have obtained explicit consent from their parent or legal guardian.
We require parental or guardian consent during the registration process for users under the legal age of 18. If we discover that we have collected personal information from a minor without proper consent, we will take immediate steps to delete such data.
Parents or guardians who have questions or wish to revoke consent can contact us directly at legal@mypinnora.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” Your continued use of Pinnora after changes are made constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
• Email: legal@mypinnora.com
Acknowledgment
By using Pinnora (mypinnora.com), you acknowledge that you have read and understood this Privacy Policy and agree to its terms.